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Management

“Grating Expectations,” Computerworld, August 22, 2005 (how IT departments can manage customer expectations)

“Overstock.com vs. eBay,” Utah Business, June 2005 (a battle between online auction companies)

“When Credit Unions Merge,” Utah Business, March 2005 (consolidation in the credit union industry)

“Health Care Headache 2005,” Utah Business, January 2005 (tips to business owners for cutting health care costs)

“Finish the Feud,” Computerworld, December 13, 2004 (getting users and the help desk to work well together)

“The IT Business Case: It's Not War and Peace,” Computerworld, March 29, 2004 (how to write proposals for new IT investments)

“To Acquire or Be Acquired,” Utah Business, January 2004 (the state of the merger-and-acquisition market)

“Canada: It's the safe 'near-shore' option, though it's a little pricey,” Computerworld, Sept. 15, 2003 (outsourcing IT to Canada)

“Brazil: It's a sleeping giant with a tradition of high-quality software,” Computerworld, Sept. 15, 2003 (outsourcing IT to Brazil)

“Mexico: It's close to home, but programmers may need specific instructions,” Computerworld, Sept. 15, 2003 (outsourcing IT to Mexico)

“This is No Job for an Ordinary Mortal…,” Family Business, Winter 2003 (family business owners using business psychologists)

“Five Lessons Learned: Mistakes can be productive if you learn from them,” Wells Fargo Business Advisor, Vol. 3 Issue 4, 2002

“Assessing the Value of a Project,” The Enterprise, Sept. 30, 2002 (how to analyze which projects are worth taking and which to reject)

"Quick Recovery," Selling Power, September 2001 (how to benefit from failure)

"Eternal, Internal Strains: Management Must Balance Strategy With Operations To Steer A Clear Course," Wells Fargo Business Advisor, May/June 2001 (dealing with internal organizational conflict)

"Can You Hear What I Hear," Selling Power, July/August 2001 (listening skills)

"Taking It To The Streets," Federal Catalyst, Spring 2001 (how Federal Highway Administration uses information technology)

"B2B For Small Business," Business Advisor, Jan./Feb. 2001

"The Agilera-Applicast Combination," PlanetIT.com, Jan. 4, 2001

"When IT Projects Go Bonkers," PlanetIT.com, Dec. 14, 2000 (how to manage IT projects when they go awry)

" Keeping Up With The Law," Computerworld, April 17, 2000 (legal issues of concern to IT managers)

"Turning Technical Gurus Into Manager Mavens," PlanetIT.com, April 14, 2000 (how to turn technical people into managers)

"Is Microsoft Getting Too Pushy?" PlanetIT.com, Dec. 28, 2000 (Microsoft’s strategy regarding certification programs)

"B2B Is For Small Business, Too," PlanetIT.com, Oct. 26, 2000

"How To Buy A Computer," The Costco Connection, July/August 2000

"Multiple Locations: Multiple Headaches Or Multiple Profits," Small Business Success, Vol. 13 (2000) (How to manage a multiple-location business)

"Take Negotiating With Free Agents Seriously," FreeAgent.com, April 28. 2000

"Managing Outsourced IT," PlanetIT.com, Feb. 18, 2000 (how to manage an outsourcing agreement)

"New Leaders Of The Pack," Business Advisor (Wells Fargo Bank), Jan./Feb. 2000 (what it takes to be a leader in today’s new economy)

" TheNever-Ending Project," Windows Magazine, August 1999 (managing IT projects)

"Small Business Revolution," Smart Business, Fall 1999 (role of small business in today’s economy)

"Emerging Enterprises Set Their Own IT Agendas," Information Week, June 14, 1999 (how IT managers’ priorities differ based on company size)

"Legal-ease For The Entrepreneur: Tips To Keep Your Small Business On The Right Side Of The Law," Utah Business, June 1999

"Extreme Outsourcing: Does It Work?" Computerworld, May 10, 1999

"Worth The Risk? Understanding How Risk And Insurance Affect Your Business," Utah Business, April 1999

"Creative Leadership Now A Necessity," GE Capital’s Your Business, Fall 1998

"I Have Seen The Enemy But I’m Too Busy To Deal With It Now," Business Asset, Fall 1998 (delegation)

"Selling Out: Is It Worth It?" Reseller Management, May 1998 (selling your business)

"Making The Seasons Count," Dividends, April/May 1998 (managing seasonal businesses)

"IS ‘Ambassadors,’" Computerworld, April 20, 1998 (information systems employees as internal consultants)

"Weighing Your Options," Wireless Review, February 15, 1998 (in-house vs. outsourcing wireless carriers)

"Their Business or Yours?" Reseller Management, January 1998 (to use or not use configuration services)

"The Leader Within," Computerworld, October 28. 1997 (how introverts can be leaders)

"How To Avoid Future Problems," Computerworld, Dec. 8, 1997 (managing outsourcing relationships to avoid future problems)

"The Art Of The New Deal," Computerworld, December 8, 1997 (renegotiating outsourcing contracts)

"Covering Yourself With A ‘Corporate Veil,’"Executive Solutions, November 1997

"How to Haggle For Purchasing Power," Executive Solutions, April 1997 (negotiating strategies)

"Tech Support — Your Business Lifeline," Dividends, March/April 1997 (use of technical support)

"Printing: It’s Not All Black And White," Self-Employed Professional, March/April 1997 (how to buy printing)

"Marketing Hero," Computerworld, December 2, 1996 (how information technology managers can be heros to their marketing departments)

"Comdex Fever!" Computerworld, November 11, 1996 (dealing with Comdex overload)

"Common-Sense Project Management," Reseller Management, November 1, 1996

"Hiring A P.I. You Trust," Money Magazine’s Your Company, Aug./Sept. 1996 (using private investigators to stop employee theft)

"Hey! Listen Up!!!" Computerworld, July 1, 1996 (listening skills)

"Get In With Outsourcing," Reseller Management, August 1996

"Trademarks: How To Protect Your Good Name," Executive Solutions, May 1996

"Bean Zapping," Computerworld, April 22, 1996 (reengineering the finance dept.)

"The Real Value of VARs," Marketing Computers, April 1996 (trend to service/support business model)

"Managing Time Helps To Manage Two Offices," Sam’s Club Buy Line, February 1996

"Say Hello To Cellular Phones For Your Home Business," Home Business News, Fall 1995

"Moving Smart," Business95, June/July 1995 (moving your business)

"Smart Pricing," Reseller Management, July 1995 (pricing strategies)

"Branching Out," Independent Business, May/June 1995 (managing multiple branches)

"Strategic Alliances," Utah Business, September/October 1994

"Dogfights Over Utah," Utah Business, March/April 1994 (Delta Airlines vs. Southwest Airlines)

"Creativity And New Products," Foresight Magazine, Vol. 1

"Moving Your Business," Independent Business, March/April 1992

"Partner Power," Business94, February/March 1994 (strategic alliances)

"Going Solo," Utah Holiday, June 1993 (becoming an entrepreneur)

"The Golden Glow Of Public Relations," Woman’s Enterprise, December 1990 (starting a PR firm)

"Overworked?" Independent Business, March/April 1990 (management delegation)

"Storage Dimensions And Novell Team Up On NDS Product Line," Novell’s Selling Red, April 1989

"Inspired By NetWare For Macintosh, GBC Distributors Forms A New Division," Novell’s Selling Red, February 1989

"Sports Forecasting: The Making And Selling Of Opinions," Entrepreneur Magazine, December 1981

	Management “Grating Expectations,” Computerworld, August 22, 2005 (how IT departments can manage customer expectations) “Overstock.com vs. eBay,” Utah Business, June 2005 (a battle between online auction companies) “When Credit Unions Merge,” Utah Business, March 2005 (consolidation in the credit union industry) “Health Care Headache 2005,” Utah Business, January 2005 (tips to business owners for cutting health care costs) “Finish the Feud,” Computerworld, December 13, 2004 (getting users and the help desk to work well together) “The IT Business Case: It's Not War and Peace,” Computerworld, March 29, 2004 (how to write proposals for new IT investments) “To Acquire or Be Acquired,” Utah Business, January 2004 (the state of the merger-and-acquisition market) “Canada: It's the safe 'near-shore' option, though it's a little pricey,” Computerworld, Sept. 15, 2003 (outsourcing IT to Canada) “Brazil: It's a sleeping giant with a tradition of high-quality software,” Computerworld, Sept. 15, 2003 (outsourcing IT to Brazil) “Mexico: It's close to home, but programmers may need specific instructions,” Computerworld, Sept. 15, 2003 (outsourcing IT to Mexico) “This is No Job for an Ordinary Mortal…,” Family Business, Winter 2003 (family business owners using business psychologists) “Five Lessons Learned: Mistakes can be productive if you learn from them,” Wells Fargo Business Advisor, Vol. 3 Issue 4, 2002 “Assessing the Value of a Project,” The Enterprise, Sept. 30, 2002 (how to analyze which projects are worth taking and which to reject) "Quick Recovery," Selling Power, September 2001 (how to benefit from failure) "Eternal, Internal Strains: Management Must Balance Strategy With Operations To Steer A Clear Course," Wells Fargo Business Advisor, May/June 2001 (dealing with internal organizational conflict) "Can You Hear What I Hear," Selling Power, July/August 2001 (listening skills) "Taking It To The Streets," Federal Catalyst, Spring 2001 (how Federal Highway Administration uses information technology) "B2B For Small Business," Business Advisor, Jan./Feb. 2001 "The Agilera-Applicast Combination," PlanetIT.com, Jan. 4, 2001 "When IT Projects Go Bonkers," PlanetIT.com, Dec. 14, 2000 (how to manage IT projects when they go awry) " Keeping Up With The Law," Computerworld, April 17, 2000 (legal issues of concern to IT managers) "Turning Technical Gurus Into Manager Mavens," PlanetIT.com, April 14, 2000 (how to turn technical people into managers) "Is Microsoft Getting Too Pushy?" PlanetIT.com, Dec. 28, 2000 (Microsoft’s strategy regarding certification programs) "B2B Is For Small Business, Too," PlanetIT.com, Oct. 26, 2000 "How To Buy A Computer," The Costco Connection, July/August 2000 "Multiple Locations: Multiple Headaches Or Multiple Profits," Small Business Success, Vol. 13 (2000) (How to manage a multiple-location business) "Take Negotiating With Free Agents Seriously," FreeAgent.com, April 28. 2000 "Managing Outsourced IT," PlanetIT.com, Feb. 18, 2000 (how to manage an outsourcing agreement) "New Leaders Of The Pack," Business Advisor (Wells Fargo Bank), Jan./Feb. 2000 (what it takes to be a leader in today’s new economy) " TheNever-Ending Project," Windows Magazine, August 1999 (managing IT projects) "Small Business Revolution," Smart Business, Fall 1999 (role of small business in today’s economy) "Emerging Enterprises Set Their Own IT Agendas," Information Week, June 14, 1999 (how IT managers’ priorities differ based on company size) "Legal-ease For The Entrepreneur: Tips To Keep Your Small Business On The Right Side Of The Law," Utah Business, June 1999 "Extreme Outsourcing: Does It Work?" Computerworld, May 10, 1999 "Worth The Risk? Understanding How Risk And Insurance Affect Your Business," Utah Business, April 1999 "Creative Leadership Now A Necessity," GE Capital’s Your Business, Fall 1998 "I Have Seen The Enemy But I’m Too Busy To Deal With It Now," Business Asset, Fall 1998 (delegation) "Selling Out: Is It Worth It?" Reseller Management, May 1998 (selling your business) "Making The Seasons Count," Dividends, April/May 1998 (managing seasonal businesses) "IS ‘Ambassadors,’" Computerworld, April 20, 1998 (information systems employees as internal consultants) "Weighing Your Options," Wireless Review, February 15, 1998 (in-house vs. outsourcing wireless carriers) "Their Business or Yours?" Reseller Management, January 1998 (to use or not use configuration services) "The Leader Within," Computerworld, October 28. 1997 (how introverts can be leaders) "How To Avoid Future Problems," Computerworld, Dec. 8, 1997 (managing outsourcing relationships to avoid future problems) "The Art Of The New Deal," Computerworld, December 8, 1997 (renegotiating outsourcing contracts) "Covering Yourself With A ‘Corporate Veil,’"Executive Solutions, November 1997 "How to Haggle For Purchasing Power," Executive Solutions, April 1997 (negotiating strategies) "Tech Support — Your Business Lifeline," Dividends, March/April 1997 (use of technical support) "Printing: It’s Not All Black And White," Self-Employed Professional, March/April 1997 (how to buy printing) "Marketing Hero," Computerworld, December 2, 1996 (how information technology managers can be heros to their marketing departments) "Comdex Fever!" Computerworld, November 11, 1996 (dealing with Comdex overload) "Common-Sense Project Management," Reseller Management, November 1, 1996 "Hiring A P.I. You Trust," Money Magazine’s Your Company, Aug./Sept. 1996 (using private investigators to stop employee theft) "Hey! Listen Up!!!" Computerworld, July 1, 1996 (listening skills) "Get In With Outsourcing," Reseller Management, August 1996 "Trademarks: How To Protect Your Good Name," Executive Solutions, May 1996 "Bean Zapping," Computerworld, April 22, 1996 (reengineering the finance dept.) "The Real Value of VARs," Marketing Computers, April 1996 (trend to service/support business model) "Managing Time Helps To Manage Two Offices," Sam’s Club Buy Line, February 1996 "Say Hello To Cellular Phones For Your Home Business," Home Business News, Fall 1995 "Moving Smart," Business95, June/July 1995 (moving your business) "Smart Pricing," Reseller Management, July 1995 (pricing strategies) "Branching Out," Independent Business, May/June 1995 (managing multiple branches) "Strategic Alliances," Utah Business, September/October 1994 "Dogfights Over Utah," Utah Business, March/April 1994 (Delta Airlines vs. Southwest Airlines) "Creativity And New Products," Foresight Magazine, Vol. 1 "Moving Your Business," Independent Business, March/April 1992 "Partner Power," Business94, February/March 1994 (strategic alliances) "Going Solo," Utah Holiday, June 1993 (becoming an entrepreneur) "The Golden Glow Of Public Relations," Woman’s Enterprise, December 1990 (starting a PR firm) "Overworked?" Independent Business, March/April 1990 (management delegation) "Storage Dimensions And Novell Team Up On NDS Product Line," Novell’s Selling Red, April 1989 "Inspired By NetWare For Macintosh, GBC Distributors Forms A New Division," Novell’s Selling Red, February 1989 "Sports Forecasting: The Making And Selling Of Opinions," Entrepreneur Magazine, December 1981